PAYMENTS & DELIVERY
We offer you the forms of payment by:
Credit or debit card, where you will be redirected to Stripe page so you can process the payment through their secure platform
PayPal, where you will be redirected to PayPal page so you can pay with your account quickly and securely, without sharing financial information
Once the payment is confirmed, the order will be immediately prepared. All orders are processed within 2 to 3 business days and sent by carrier and will take an average of 2-3 working days to arrive to destination inside Portugal and 4-7 working days inside Europe.
All our orders are sent through CTT (www.ctt.pt). As soon as the order is shipped, we will send a confirmation email with the corresponding tracking number. This number will let you track your order through the entire shipping process in the referred website. If, for some reason, you don't receive your order but the tracking information states that the package was delivered, Mel & Alecrim will not be held responsible for it. We promise to make our best effort to try to understand with CTT if there was a specific problem but, if no solution arises from that contact, we will not refund any amount corresponding to the order.
EXCHANGES & RETURNS
If you are not satisfied with the products purchased from our online store and the product remained unused, you can proceed to exchange and / or return within 7 days after receiving your order. The refund amount will be processed the same way as the original payment. Please send an email with your intention to firstname.lastname@example.org
If any problem arises, please get in touch with us. Within 15 days after the purchase is made, we can fix the problem or send you a new piece in substitution. After this 15 days period, we are no longer responsible for any problems that might appear, since personal usage and care cannot be of our responsibility.
Our jewelry is crafted for you with the utmost care and detail. Avoid soaking it and put it in contact with alcohol and clean it with a dry soft cloth and the jewelry will be enjoyed by generations in your family.